Why must I create an account?
The first time you order products from FXShop, you will be asked for your personal information. This information will then be stored in a database, secured by your own private password. The big advantage is that the next time you place an order, you will not need to complete all your personal details again. Another benefit is that all your orders become accessible to you only, allowing you to monitor the status of your order and refer to previous orders. You also have access to a private adress book. You only need to login when you are ready to place an order.

How can I change my password?
If you wish to change your password, it can be changed by you. After logging in you must click on "my account" in the navigation bar. By doing this your account information will appear on the screen. You will now have the possibility to update your password (below).

I forgot my password, what must I do now?
Do not panic! Via the link "password forgotten" in the log-in screen, a new password will be created and e-mailed to you if needed. This password is automatically made by FXShop software. After having logged-in you can, if you prefer change this password.

How does theShopping cart work?
TheShopping cart is a storage place for the products you add to theShopping cart during your shopping. It is always possible to delete products or change the number of products you would like to order. You can do so by clicking on the word "Shopping cart" or on the arrow of "Shopping cart" which can be found in the top right corner of your screen. An overview of all products in your basket will be given. You are then given the possibility to check every products, to delete it or change the number of items. ATTENTION: When you delete products or when you change the Quantity (Qty.) you should first press the Update button (below) before you proceed.

Is it necessary for me to log-in first?
This is not always needed. If you are not registered as a client but you already have stored some products in the basket, the shops database will remember this. If you log-in afterwards, these products will be transferred from the visitors basket to your client basket. The log-in screen will mention it if you basket already contains products. If you do not want to pay immediately, the contents of the basket will be saved until your next visit.

Why is an address book used?
This is very handy because up to 5 addresses of friends and relatives can be saved in it. It is also possible to have several delivery addresses for yourself. If one of your friends has a birthday, you can deliver an order to his or her home address. The address book with your account information is accessible via the link "My account". Addresses can be changed or deleted when needed.

Which information about my orders is approachable?
All the information about your orders is approachable online after you have logged-in. You only need to go to "My account" and then you have to click "Previous orders". All orders you made at FXShop untill this moment will appear on screen. The present status of that order can also be seen.

FXShop handels the following order status messages:
• Pending (your order is received and taken care of)
• Processing (your on-line payment is being processed)
• Send (your order is on its way)